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Privacy Policy

Texas Technician

Effective Date: 11-4-26

1. Introduction

Texas Technician is a sole proprietorship providing information technology services, managed IT support, computer repair, networking, and custom software development.

This Privacy Policy explains how Texas Technician collects, uses, protects, and manages personal information obtained through our website, customer portal, support services, and electronic communications, including SMS text messaging.

By using our website or submitting information to Texas Technician, you acknowledge the data practices described in this policy.

2. Information We Collect

Texas Technician may collect personal and business information necessary to provide requested services, including:

  • Contact Information: Names, email addresses, telephone numbers, mobile phone numbers, and business contact information.
  • Account Information: Customer account details, authentication-related records, and communication preferences.
  • Service Information: Support requests, help desk ticket details, appointment information, and information necessary to provide technical services.
  • Communication Records: Records of service-related communications, including SMS delivery information and customer support correspondence.
  • SMS Consent Information: Records of consent or withdrawal of consent for text messaging, including phone numbers, preferences, timestamps, and available consent documentation.

We collect this information when customers create accounts, request services, submit support tickets, complete forms, communicate with our business, or voluntarily enroll in SMS notifications.

3. How We Use Information

Texas Technician uses collected information to provide technical support, manage customer accounts, schedule appointments, respond to service requests, communicate service updates, and maintain business records.

When customers voluntarily consent to SMS notifications, we may use their mobile numbers to send transactional messages concerning support ticket activity, appointment reminders, and requested services.

We may also use information to maintain service security, troubleshoot technical problems, meet legal obligations, and document customer communication preferences.

4. SMS Messaging Privacy

Texas Technician offers an optional SMS notification program for existing customers.

Customers who enroll may receive text messages regarding help desk tickets, service status changes, appointment reminders, and other service-related activities.

Message frequency varies based on customer service activity. Message and data rates may apply.

Participation in SMS notifications is voluntary. Customers are not required to consent to SMS messaging to purchase or receive services from Texas Technician.

Mobile Information and Consent Protection

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile phone numbers and SMS consent information are not sold, rented, or shared with third parties or affiliates for their independent marketing or promotional activities.

Texas Technician may use contracted communication service providers, including SMS delivery platforms, solely as necessary to provide requested communications and support our messaging services. Such providers are not authorized by Texas Technician to use this information for their own marketing campaigns.

Consent to receive messages from Texas Technician does not authorize unrelated businesses to contact customers using their mobile phone numbers.

5. Information Sharing

Texas Technician may disclose information to service providers acting on our behalf when necessary to deliver contracted services, operate our systems, process communications, or fulfill legal obligations.

We may also disclose information when legally required or when necessary to protect our rights, customers, or systems.

Any general information-sharing practices described in this policy exclude the sale or sharing of SMS opt-in data and consent information for third-party marketing or promotional purposes.

6. SMS Opt-Out and Communication Preferences

Customers may withdraw their consent to receive SMS notifications at any time.

To unsubscribe from SMS messages, reply STOP to a text message received from Texas Technician.

For assistance with SMS notifications, reply HELP or contact Texas Technician using the contact information below.

Customers may also request changes to their communication preferences through Texas Technician's customer service channels or available customer portal features.

Opting out of SMS notifications does not terminate existing service agreements or prevent Texas Technician from communicating essential service information through other appropriate channels.

7. Information Retention

Texas Technician retains customer and communication records for legitimate business purposes, including service delivery, customer support, operational recordkeeping, compliance, and dispute resolution.

SMS consent records may be retained as necessary to demonstrate whether and when a customer authorized or withdrew permission to receive text messages.

Information is retained in accordance with applicable legal requirements and Texas Technician's operational recordkeeping practices.

8. Data Security

Texas Technician takes reasonable administrative and technical measures to protect customer information against unauthorized access, disclosure, modification, or loss.

Although we work to safeguard customer information, no internet-based service, electronic communication system, or data storage method can guarantee absolute security.

9. Access and Corrections

Customers may contact Texas Technician to request corrections to inaccurate contact information, update communication preferences, or inquire about personal information maintained in connection with their services.

Requests will be evaluated and handled in accordance with applicable legal requirements and legitimate business recordkeeping obligations.

10. Changes to This Privacy Policy

Texas Technician may update this Privacy Policy to reflect changes in our services, communication practices, or applicable requirements.

The current policy will be published on our website with its effective date.

11. Contact Information

For questions about this Privacy Policy, customer information, or SMS messaging preferences, contact:

Texas Technician

Website: https://txtechnician.tech

Contact Page: https://txtechnician.tech/contactus

Telephone: (806) 560-0704

SMS Program Terms: https://txtechnician.tech/sms-terms